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Locum GP Support logo
Locum GP Support logo

Terms and conditions

 

1. Introduction

These Terms and Conditions apply to services provided by Izolink’s LocumGP Support (“Service Provider”) to the Healthcare Professional or Leasing Organisation (“Customer”). By entering into a contract with the Service Provider, the Customer agrees to comply with these terms and conditions.

2. Services Provided

  • The Service Provider offers the lease of fully managed NHS DSPT compliant laptops, pre-installed with required healthcare applications, and HSCN/N3 VPN tokens for network access. All services are provided under a monthly subscription model.
  • Each Customer may select from available package options based on specific service needs, as outlined in the respective contracts.

3. Equipment and Network Usage

  • Laptop Leasing: All laptops remain the property of Izolink (LocumGP Support) throughout the lease period. The Customer is responsible for ensuring secure and authorised use of leased equipment. Leased laptops must be used solely for healthcare purposes as outlined in the contract.
  • HSCN/N3 VPN Token: The Customer must have a compliant, secure laptop for HSCN/N3 network access. This device should be dedicated solely to healthcare use in alignment with NHS data security standards.
  • Network Requirements: The Customer is responsible for providing a stable, secure Wi-Fi or hotspot network for connectivity. Open public networks are not recommended and may be restricted. The Service Provider does not guarantee network reliability if the Customer uses unstable connections.

4. Support and Service Level Agreement (SLA)

  • The Service Provider offers support based on the priority and response times specified in each contract. Support is available for issues directly related to the leased laptop or HSCN/N3 VPN token service as per the package chosen.
  • Laptop Leasing Packages: Support includes troubleshooting for the laptop, network connectivity, and pre-installed applications.
  • HSCN/N3 VPN Token Only: Support varies by option:
    • Token Only (No Monthly IT Support): Support is limited to connectivity troubleshooting for the VPN token.
    • Token with Monthly Support: Support includes troubleshooting connectivity issues and usage-related issues with other essential applications (e.g., Smartcard software, EMIS, SystemOne e.t.c).

5. Service Charges and Payment

  • Monthly Fees: Fees are charged monthly based on the selected package from the date of signing up. For HSCN/N3 VPN tokens, the initial setup cost will apply, covering remote installation.
  • Non-payment: Failure to make timely payments may result in service suspension or termination, and outstanding payments may be subject to collection.

6. Equipment Liability and Responsibility

  • Loss or Damage (Laptop Leasing Only): The Customer is liable for the full replacement cost of any leased laptop in the event of loss or damage beyond normal wear and tear. Immediate notification to the Service Provider is required in such cases.
  • Repairable Issues: The Service Provider will arrange for repairs or provide a replacement as per contract terms in the event of laptop malfunctions not caused by the Customer.
  • Device Maintenance (VPN Token Only): The Customer is responsible for maintaining a secure, compliant device to access the HSCN/N3 VPN network.

7. Misuse and Breach of Contract

  • Usage Compliance: The Customer agrees to use leased equipment and VPN tokens only for healthcare purposes and in compliance with GDPR, NHS data security policies, and other applicable regulations including those set by the remote organisations they’ll be working for.
  • Unauthorised Access: Connection to unauthorised networks, organisations, or use of equipment for unintended purposes constitutes a breach of this contract and may lead to termination and potential legal action.
  • Network Security: The Service Provider reserves the right to block access if the Customer uses an unsecured network connection or fails to meet security requirements as outlined in the contract.

8. Termination and Refund Policy

  • Notice Period: A minimum one-month notice period is required to terminate the service. This applies across all service packages and equipment leases.
  • Refunds: Refunds for unused services are discretionary and may be granted for unused portions of the monthly fee at the Service Provider’s discretion, depending on the termination circumstances.

9. Limitation of Liability

The Service Provider shall not be liable for any losses incurred due to network connectivity issues outside the Service Provider’s control, including failures due to the Customer’s network setup or unsecure connections. The Service Provider is also not responsible for losses arising from Customer misuse or failure to comply with usage guidelines.

10. Changes to Terms and Conditions

The Service Provider reserves the right to modify these Terms and Conditions. Any changes will be communicated to Customers in advance and will take effect after a reasonable notice period.

Acknowledgement

By using the services and equipment provided by Izolink’s LocumGP Support, the Customer acknowledges and agrees to these Terms and Conditions. Compliance with all guidelines is essential to maintain service quality and data security standards.

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